Tweets. Texts. Emojis. These days we have plenty of ways to *talk*, but authentic communication can be hard to come by. 

Some people wonder if the art of actual communication has been lost completely? Or perhaps merely been re-imagined for our digital-obsessed, short-attention-span lifestyle?

Today I'm going to take a look at when it’s smart to embrace technology and when it’s best to go old school.

First up, we’re going to talk about 3 times that old school communication is best.

Number 1 is the thank you note. 

When it comes to writing thank you notes at work, using both email and snail mail, are recommended.

In general, your thank you note (whether mailed or emailed) should be polite, professional, and brief. Saying thanks can improve somebody’s own happiness, and it can improve the well-being of another person as well.

Hand written thank you note.

Number 2 is cheering up a friend (and yourself) with a card.

Sending and receiving positive handwritten notes can boost life satisfaction and even improve creativity. They help us express emotion that keeps us connected. 

That connectedness keeps our most important relationships strong, and keeps us healthy, too—so we can continue to do even more for others.

2019 Small Business Trend: Technology Will Not Replace The Human Touch. Check  out all the trends in this Tuesdays at 2.

Number 3 is talking in person.

There’s nothing that replaces face-to-face communication. It can happen virtually—and it does happen virtually. But when you meet in person there are certain nonverbal cues and other things that take place.

If something is complicated, has the potential for misunderstandings, or if you simply value the relationship a little more, take it offline.

And now here are a couple of times that digital communication can be most useful.

Group of happy business people talking face-to-face.

First is Emojis.

Do you feel more confident communicating your emotions in emoji rather than words? You’re not alone. 

A survey by TalkTalk Mobile revealed that 72 percent of 18 to 25-year-olds said they found it easier to put their feelings across in emoji icons than in text. 

Some scholars even believe that emoji is the fastest-growing language based on its high adoption rate.

Second is apps that help us connect and report in real time.

Despite ongoing security and privacy concerns, there’s something to be said for modern tools that allow us to connect in real-time, for free—especially when we’re traveling internationally or in times of crisis. 

Facebook and Twitter have been used to help people let family and friends know when they’re safe after a natural or man-made disaster—and to call for help when needed.

So hopefully these tips help when it comes to navigating communication in the workplace in this fast-paced, digital world. 


Emily LaDrig is the Chief Execution Officer at Excelerate America, the fun, smart services for businesses looking to level up. Do you have any tips to add? Let Emily know by emailing her at

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